The two simplest things I do are anal gland expression and nail trims. These are walk-in appointments that don’t even involve a veterinarian. It takes about five minutes, and technicians do many a day.
On Saturday, I went to the reception area to grab a dog who had come in for a nail trim. The owner (notorious in our practice for being over the top) hands me an article she found online about the correct way to trim nails. She showed me the diagram and told me this is the way I should be trimming nails. Included was an article about a four-part lecture series on nail trims. I don’t know who has this kind of time on their hands. But I smiled and nodded and took the pet to the back.
I showed the other technicians the article she had given me, and their jaws dropped in shock. Everyone respects a well-informed pet owner. One should feel free to read up on their pets conditions, or any medications and procedures that are involved in their pets care. But let’s all take a deep breath and try to remember that 90% of the content on the Internet is bullshit.
Things this article failed to mention are that the nail quick has nerve endings and is painful to be cut that close. It didn’t mention what to do when the dog has black nails, and it is impossible to see where the blood supply ends. It didn’t capture the experience of a dog screaming and pulling its paw away, because it is so afraid of having its nails trimmed too short and feeling that pain. Those are things that are learned from years of experience, not from some article on the Internet.
We trimmed the nails the way we always do. The dog’s nails didn’t bleed, and we got them as short as possible without doing so. In my opinion, a job well done. I accommodate a lot of silly client requests, but one that will cause their pet pain? Never.
Any techs out there experience any crazy client requests as a result of bad Internet research?
Chrissy's Blog 
Thanks for the good laugh about what many people do when they love their pet. I appreciate the fact that you probably made your “over-the-top” customer comfortable with her dog’s nail trim even though the “research” was hog-wash.